Last week I took some friends out to a restaurant, and noticed that the waiter who took our order carried a spoon in his shirt pocket. It seemed a little strange, but I ignored it. However, when the busboy brought our water and utensils, I noticed he also had a spoon in his shirt pocket. I then looked around the room and saw that all the waiter persons had a spoon in their pocket. When the waiter came back to check on our order I asked, "Why the spoon?"
"Well," he said, "the restaurant's owners hired Andersen Consulting Experts in efficiency in order to revamp all of our processes. After several months of statistical analysis, they concluded that customers drop their ...